The Toyota Warranty policy is one of the best and some think the easiest to administer.  All it takes is flipping through the many pages, to find the correct labor op code, in one of the three Toyota Warranty Coding books or using the state of art Fixed-ops Warranty Coding program, now being used by over 450 Toyota dealers.

Your in-house computer system will then place the warranty repairs in a file available to be used with the CPS claim processing program.  If all the steps up to this point were done correctly the claim is paid and all is good.

What many dealers don’t realize is that this does not happen by chance.  The weakest link is the person who codes the labor operation.  That's where the Fixed-ops Warranty Coding program comes in, it's ease of use and accuracy makes it hard to make a mistake.  The final person is the warranty administrator, a good warranty administrator is hard to come by and even harder to hire and train.  The Toyota products are being built better and therefore less warranty repairs are being done.  The cost to maintain a full-time warranty administrator in all but the largest dealers or dealer groups, is becoming cost prohibitive.

This is where I come in.  I have over 35 years as a service manager, 16 of those years managing Toyota service departments.  I have attained the highest levels of certification and designed the Fixed-ops Warranty Coding program, which makes common sense of the warranty op-code coding.  I have become a student of the Toyota Warranty claim processing and have become one of the more knowledgeable people in this field.

I am available to come to your dealership and train your existing or new warranty administrator, clean up old claims and get systems in place to prevent lost dollars and get on the good side of Toyota regarding warranty expenses.  Take a look at the What I Offer page to see how I can help.

If you are a large Toyota dealership or Group wanting to maximize your warranty profits please contact me to find out how I can help.

Let me help your dealership achieve and maintain the profit you are entitled from Toyota Motor Company.