Here are some of the knowledge and skills I offer  

·        35 years of service department management

·        ASE certified technician

·        16 years of Toyota warranty administration.

·        Honest and open to all claim payment solutions.

·        Designed, maintain and own innovative Warranty Coding Program
·        Program is used by 450 Toyota dealers

·        Used by Southeast Toyota Warranty help desk to obtain the hard to find answers

·        Most of the large Warranty Processing companies use the program

·        I am able to train a new or current warranty administrator (Toyota will only tell then what they want you to know)

·        I am able to travel to your dealership to “clean-up” problems and help prevent it from happening again.

·        Design a structure for your warranty administrator to track claims and payments to maximize profits.

·        Eliminate denied claims

·        Promote those small claims that will balance your repair per vehicle ratio.

·        Maintain or return your dealership to the lowest level possible for claim cost per vehicle

·        Assist in applying for a Labor Rate increase

You will find my charges more than reasonable.  I never felt that the person you chose to help should take all the profits with them when they leave.  This is not my only income, the software company is doing quite nicely, my only goal is to help dealers level the field when it comes to warranty repairs.