- 35 years of service department management
- ASE certified technician
- 16 years of Toyota warranty administration.
- Honest and open to all claim payment solutions.
- Founder of the Warranty Coding Program
- Program is now being used by 450 Toyota dealers
- Used by Major Southeast Toyota Distributor help desk to obtain the hard to find answers
- Most of the large Warranty Processing companies use the program
- I am able to train a new or current warranty administrator (Toyota will only tell then what they want you to know)
- I am able to travel to your dealership to “clean-up” problems and help prevent it from happening again.
- Design a structure for your warranty administrator to track claims and payments to maximize profits.
- Eliminate denied claims
- Promote those small claims that will balance your repair per vehicle ratio.
- Maintain or return your dealership to the lowest level possible for claim cost per vehicle
- Assist in applying for a Labor Rate increase
What I can offer
